
I gave up in the end. I even asked to have my water supply disconnected and supply my own. This, they said is fine. But you pay for your waste water not the water supplied?????
What a crock of crap! Have you ever seen a water meter than reads your waste? I haven't.
I much prefer the system i have now. I do now deal with our own waste and i collect my own water free, from the sky, same as water companies.
You would think that the amount of home brewers, fishkeepers, water users etc that they would at least pretend to be concerned but basically all i got was-your wrong we are right. The idiot that thames water sent to my fish house even asked me why i was worried about PH levels and Phosphates in the water when i wasn't obviously drinking any tap water. I explained to him that it was the high PH and PO3/4(thats PO 3over4-can't do that on my keyboard-er sorry Phosphates)) that made me install an RO system. Amazingly the decrepid old equipment he pulled out wouldn't calibrate with his samples so he used mine.

Afterwards he declared to me that he only has 6 months to go till pension and was just going through the motions-nothing will happen about my complaint. He was perfectly correct. I even sent them a bill to cover the cost of my samples and equipment hire(bloody expensive kit) which they have eternally ignored.
Your better off asking the guy in the local chip shop to do something. The extremely high levels of chlorine are simply not needed to keep water free from undesirables. And chloramine is just chlorine put into water that contains ammonia. Or has ammonia added to it.
Honestly i'd rather drink water straight from the river thames compared to the suff supplied from thames water. Actually, river thames water ain't that bad. I've scooped out a saucepan full on the odd occasion whilst fishing and boiled it up for a cuppa will no adverse effects. I also doubt whether the water in the thames has been through a human body 5-6 times. Where the water from a plant will definately contain water that has already passed through a few humans before it comes out of your tap. Recycled piss anyone?
EDIT: I may not know much about brewing beer but i do know a bit about water. Would London AQ, National Marine Aq(Plymouth) and blue planet have me consulting along with others if i knew nothing about water parameters? All i've learnt about water is from first hand onsite experience. I don't just reproduce comments from books. I do Hate the water companies with a passion as over the years they have cost me tens of thousands of pounds in lost revenue.
And lots of you have issues with your water while the water companies pay the MD hundreds of thousands of pounds a year. Do you see the link?????
