Given that this matter was raised over a year ago and no sensible response has been received it would be difficult to just relabel everything and not give some sort of reply. Had the matter been taken seriously at the time it was raised then damage limitation would have been easier. Check and confirm the complainants issues and issue a defence such as "it would appear our supplier has provided us with an out of specification batch. Our QC programme is such that we check batches at random but on this occasion this was obviously a batch that did not fall within the remit. We assure you that we will check every batch in future."Graham wrote:Possibly because it will be treading on the toes of someone higher up the seniority ladder. It would better to tighten up their quality control procedures or the formulation so that the product is what it says on the tin.
Only need to redo the data sheet for usage and the specification sheet without telling anyone and maybe the problem will go away.
One year on = no chance