Bualadh Bos To Grainfather

[john luc]

When you hear about buying cheap and end up with something that does not last or you cannot get parts for because the company making it do not support it, well not so with Grainfather. They make a top notch designed machine and if you need support they respond efficiently and quickly. I broke a part on my pump and thought I would have to go and buy a new pump but 1 call to their support line and a few emails later I got the replacement part sent out to me within a few days. 10 out of 10 to them.

[MashBag]

Nice one. Big up GF.

Braumeister could learn from them.

I think you only really get to know a company, once you have a problem.

[f00b4r]

My experience of Speidel has always been excellent but I know of others, especially around controller misting issues (which I have never experienced on my 2015 model).
German customer service in general though is usually terrible and a huge shock for Brits and Americans when they move here, e.g. it is not unusual here for a company to take a week or two to even acknowledge an email from you. The German's even have an saying for it, “Servicewüste Deutschland” (“Germany's service desert”).
Both Grainfather and Speidel provide spare parts for pretty much everything though, which is unusual nowadays.
Good to see you will be up and running again though John Luc and I notice that The Malt Miller also offered help with it; Rob has always given me consistent good service too.

[Binkie Huckaback]

I have to say I've had mixed results with Grainfather.