New King Keg nearly exploaded

[brewin_bear]

Yes ge kind of did offer. Just it would have left him without any stock. The HBS are normally really good and try to help where possible. I didn't want o push it too much.

And remember, you have already parted with your hard earned and don't have anything to show for it. Why should you let him sell 'your' replacement keg to someone else who hasn't paid yet. And presumably you will have to make more trips to pick it up when the new keg is in stock. It's not pushing it, it is your right

[DomClarke]

It's not pushing it, it is your right

Actually it's not. If a product is returned the shop is fully within their rights to sent it back to the manufacturer for them to look at before any repair/replacement is given.
Just because the shop thinks it was faulty does not mean the manufacturer agrees and if they don't when the shop has given a replacement it would leave the shop out of pocket. The manufacturer may well check the release valve and find it functions fine and refuse to replace it!

[Dill]

It's not pushing it, it is your right

Actually it's not. If a product is returned the shop is fully within their rights to sent it back to the manufacturer for them to look at before any repair/replacement is given.
Just because the shop thinks it was faulty does not mean the manufacturer agrees and if they don't when the shop has given a replacement it would leave the shop out of pocket. The manufacturer may well check the release valve and find it functions fine and refuse to replace it!

Your wrong there Dom. Craig’s contract was with the shop and not the manufacturer of the barrel. It is up to the shop keeper to give him a replacement or refund and as the barrel was faulty Craig has the right to a full refund if he wanted one, he doesn’t have to accept a replacement but that would be up to him.

It is then up to the shopkeeper to return the barrel to the manufacturer or where ever he got it and get a replacement.
In my opinion Craig should have demanded a refund and not have to wait for a replacement .

What brewin_bear says is too right.

Yes ge kind of did offer. Just it would have left him without any stock. The HBS are normally really good and try to help where possible. I didn't want o push it too much.

And remember, you have already parted with your hard earned and don't have anything to show for it. Why should you let him sell 'your' replacement keg to someone else who hasn't paid yet. And presumably you will have to make more trips to pick it up when the new keg is in stock. It's not pushing it, it is your right

Craig when you go back to get your new barrel point out to the shop keeper that you have lost a brew, and it has cost you more petrol running back and forth to the shop and ask him what he is going to offer you in way of compensation. He should at least give you another kit as you have been very patient and helpful to him.

[brewin_bear]

It's not pushing it, it is your right

Actually it's not. If a product is returned the shop is fully within their rights to sent it back to the manufacturer for them to look at before any repair/replacement is given.
Just because the shop thinks it was faulty does not mean the manufacturer agrees and if they don't when the shop has given a replacement it would leave the shop out of pocket. The manufacturer may well check the release valve and find it functions fine and refuse to replace it!

No you're wrong. The contract is with the shop...

This from the sale of goods act;

Relevant or Related Legislation:
Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

That was a major part of the act to stop suppliers fobbing people off with "we've got to return this etc etc" whilst you have already paid out money for a faulty product.

[Dill]

Exactly what I was trying to say Brewinbear.

Some of these shops will get away with murder if you let them. Who gives a crap if it leaves him low on stock?

Like you pointed out in a earlier post Craig had already shelled out his hard earned and he was expected to wait for a replacement, whilst the shopkeeper kept his stock for his “hopefully next customer” If he had only one left in stock Craig was entitled to that if he wanted it.

[craigmtc]

It's my fault, if I had insisted he would have given me a replacement. I'm too soft, I didn't mention the Woodford's Wherry that I lost.

[Lillywhite]

It's my fault, if I had insisted he would have given me a replacement. I'm too soft, I didn't mention the Woodford's Wherry that I lost.

Or the fact that you over pressurised your keg.

[brewin_bear]

It's my fault, if I had insisted he would have given me a replacement. I'm too soft, I didn't mention the Woodford's Wherry that I lost.

Or the fact that you over pressurised your keg.

The release valve is supposed to stop this happening. Therefore still faulty.

[craigmtc]

Yes no doubt I put too much gas in there. Bt I normally rely on the PRV to tell when to stop adding more gas.

[Dill]

Yes no doubt I put too much gas in there. Bt I normally rely on the PRV to tell when to stop adding more gas.

Look craigmtc, stop putting the blame on your own shoulders, with a pressure relief valve fitted it should be impossible to add to much gas so therefore it was faulty, but in future don’t rely on it to tell you when to stop adding the gas just add a couple of one second squirts and that should be ample. (Unless you have faulty seals as well) I personally recommend you change your barrel seals on a regular basis.

When you go back to collect your replacement keg this would be a good time to mention that you lost a brew due that faulty keg and ask him what he is prepared to do about it, I am sure if he values your custom he will make some sort of goodwill gesture to keep it.

[crafty john]

Yes no doubt I put too much gas in there. Bt I normally rely on the PRV to tell when to stop adding more gas.

I always add gas in short bursts and check by drawing a little beer off after each burst. If you release too much gas at once you risk freezing the valve on the cilinder and then all your gas will escape.