They've got it wrong then and you can argue your case. The charge for VAT should be 20% of the goods value including the cost of postage. You shouldn't be anywhere near to the customs duty charge threshold. I ordered some beer taps from America and the charge I had was exactly 20% and corresponded to the VAT charge.
My brother (Belter) has just got his as well and was charged the same.
Kaixin Pumps
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mrlard
Re: Kaixin Pumps
domestic addresses by any chance gents?
I plan to hammer mine with a few hours of boiling water to see what happens - i took it apart already looks pretty solid
I plan to hammer mine with a few hours of boiling water to see what happens - i took it apart already looks pretty solid
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darkonnis
Re: Kaixin Pumps
I did use a home address aye.
Seems like a lost cause, to complain you either have to go through the rigmarole of writing a bloody letter out and printing it (haven't caught up with email apparently) or ring them on an 0845 number.
I don't really understand how you can mess calculating tax on something like this up. Its fairly obvious, especially when the cost of the bloody item is attached to the invoice which is on the side of the box. It isn't often I get annoyed but HMRC seem to do it with amazing regularity, their sheer incompetence never ceases to amaze me. No wonder so many evade taxes, i can't blame them if this is the shoddy level of service you can expect.
/rant
Mrlard, please let us know how you get on
Cooky
Seems like a lost cause, to complain you either have to go through the rigmarole of writing a bloody letter out and printing it (haven't caught up with email apparently) or ring them on an 0845 number.
I don't really understand how you can mess calculating tax on something like this up. Its fairly obvious, especially when the cost of the bloody item is attached to the invoice which is on the side of the box. It isn't often I get annoyed but HMRC seem to do it with amazing regularity, their sheer incompetence never ceases to amaze me. No wonder so many evade taxes, i can't blame them if this is the shoddy level of service you can expect.
/rant
Mrlard, please let us know how you get on
Cooky
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Matt12398
Re: Kaixin Pumps
See if there is an alternative number on www.saynoto0870.com. There's bound to be one for HMRC.
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Matt12398
Re: Kaixin Pumps
HMRC (HM Revenue & Customs/Inland Revenue)
0845 010 9000 029 2050 1261
VAT & Excise Helpline
This is “overseas” number. Withhold your num (using 141) when calling from UK or else the call will be blocked. Expect to be told off for not using premium number!
0845 010 9000 029 2050 1261
VAT & Excise Helpline
This is “overseas” number. Withhold your num (using 141) when calling from UK or else the call will be blocked. Expect to be told off for not using premium number!
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stevetk189
- Lost in an Alcoholic Haze
- Posts: 708
- Joined: Mon Jul 04, 2011 5:59 pm
- Location: UK Expat Craft Brewing in France (Limousin)
- Contact:
Re: Kaixin Pumps
I feel your pain, I got stung too - so it's not just UK customs and the other thieving rats, clearing agency. It must be the luck of the draw as to which containers, crates whatever they inspect because I've since had another electrical item that was dearer than the pumps sent from HK and had no fees at all to pay on arrival... so, what's that all about? Grrrrr, feckers!darkonnis wrote:Just arrived. To the tune of £29 import charge. £18 HMRC, £11 UPS brokerage fee
I am firmly sickened by HMRC, the pump was $32 which is £20, to which they have charged nearly the same again. What a bunch of thieving c**ts
My Craft Brewery in France - Brasserie Artisanale en Limousin
My Craft Distillery in France - French Gin
My Craft Distillery in France - French Gin
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mrlard
Re: Kaixin Pumps
delayed until tomorrow now but i certainly willdarkonnis wrote:
Mrlard, please let us know how you get on
Cooky
As for getting stung by customs try getting it delivered to your place of work next time
stuff form the far east going to residential addresses is like clubbing seals for em-
dean_wales
- Drunk as a Skunk
- Posts: 991
- Joined: Mon Jul 12, 2010 1:13 pm
- Location: Welshman exiled in Exeter!
Re: Kaixin Pumps
Mines due in the morning after being misaddressed... will see.
Doesn't look good!
Doesn't look good!
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Highlander
Re: Kaixin Pumps
Has anyone got the pumps though without charge? sounds like its UPS that are doing it.
Would it be posible to get the supplier to send them marked as a gift? then it will sail though.....
Would it be posible to get the supplier to send them marked as a gift? then it will sail though.....
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Belter
Re: Kaixin Pumps
so are camlocks really the way forward? they're ridiculously expensive. if so which ones from intraco do I need?
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dean_wales
- Drunk as a Skunk
- Posts: 991
- Joined: Mon Jul 12, 2010 1:13 pm
- Location: Welshman exiled in Exeter!
Re: Kaixin Pumps
Mine just turned up. Very quick shipping I must say. At my door within like 6hrs of it landing on the tarmac at Exeter airport (you can track it online)!
However... UPS also trying to chaft me for £20 (£9.33 VAT and £11 brokerage surcharge). Interesting that they seem to be plucking the figure out of the sky as its different to others!
Both myself and the delivery man think its excessive so I have returned it to the depot whilst I have it out with UPS over the phone and try to get the charge down. It does say on the enclosed delivery note that the value of the goods is only $32 and it says all charges are estimated.
Fingers crossed I can get them to take less. Still would be good value though at £60-£70 all in for this type of pump.
Dean.
However... UPS also trying to chaft me for £20 (£9.33 VAT and £11 brokerage surcharge). Interesting that they seem to be plucking the figure out of the sky as its different to others!
Both myself and the delivery man think its excessive so I have returned it to the depot whilst I have it out with UPS over the phone and try to get the charge down. It does say on the enclosed delivery note that the value of the goods is only $32 and it says all charges are estimated.
Fingers crossed I can get them to take less. Still would be good value though at £60-£70 all in for this type of pump.
Dean.
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darkonnis
Re: Kaixin Pumps
That's good. Yeah I'm going to ring HMRC tomorrow and get to the bottom of it. Hopefully you won't have to pay out, had I had any sense I'd have done the same as you.
I'm just going with hose tails, can't justify the expense. Camlocks won't add anything hose tails don't add already. That said my whole set up is designed around me NOT needing the pump that much. I shouldn't even need to disconnect any hoses except to pump chemicals through the FV prior to filling it, then reconnecting it to the boiler.
I'm just going with hose tails, can't justify the expense. Camlocks won't add anything hose tails don't add already. That said my whole set up is designed around me NOT needing the pump that much. I shouldn't even need to disconnect any hoses except to pump chemicals through the FV prior to filling it, then reconnecting it to the boiler.